Refund policy

Return & Refund Policy

Thank you for shopping at Old Soul Tees (http://www.oldsoultees.shop/). We want to ensure you are completely satisfied with your purchase of our t-shirts. Please read our policy below regarding returns, refunds, and exchanges.

1. Return Period

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it (unworn, unwashed, and undamaged).

  • In its original packaging with all original tags attached.

  • Free from any signs of wear, makeup, perfume, or deodorant stains.

2. Non-Returnable Items

Certain types of items cannot be returned:

  • Final sale or clearance items.

  • Customized or personalized t-shirts.

  • Gift cards.

3. How to Initiate a Return

  1. Contact Us: Email our customer support team at contact@oldsoultees.shop with your order number, the item(s) you wish to return, and the reason for the return.

  2. Approval & Instructions: Once your return request is approved, we will provide you with instructions on how and where to send your package.

  3. Ship the Package: Pack the item securely and mail it to our return address:

Old Soul Tees Return Department

Tgf Sigurdardottir in Østerås

Eiksveien 88B

1361 Østerås

NORWAY

Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs, unless the item received was defective, damaged, or incorrect.

  • Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@oldsoultees.shop.

6. Exchanges

The fastest way to ensure you get what you want (e.g., a different size or design) is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Damaged, Defective, or Wrong Items

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at contact@oldsoultees.shop with photos of the issue. We will evaluate the issue and make it right by providing a replacement or full refund at no additional cost to you.

8. Contact Us

If you have any questions concerning our return policy, please contact us:

  • Email: contact@oldsoultees.shop

  • Website: http://www.oldsoultees.shop/